KRYOSTASIS LLC PRIVACY POLICY

Effective Date: July 17, 2026

Kryostasis LLC (“Kryostasis”, “we”, “us”, or “our”) provides this Privacy Policy to describe how we collect, use, and disclose your personal information when you visit or make a purchase from www.kryostasis.com (the “Site”).

By accessing the Site or purchasing our high-performance recovery systems, you agree to the collection and use of information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect three primary categories of data:

A. Device Information

• Examples of data collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our platform.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

B. Order Information

• Examples of data collected: Name, billing address, shipping address, email address, phone number, and payment information necessary to complete your transaction, such as payment method details or payment tokens processed by our authorized payment providers.
• Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment, arrange for Curbside LTL Freight shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: Collected directly from you when you execute a transaction on our Site.

C. Customer Support & Diagnostic Information

• Examples of data collected: Order number, serial numbers, email correspondence, chat logs, voice call notes, and photographic or video media submitted for warranty or shipping damage evaluations.
• Purpose of collection: To evaluate warranty claims, process approved returns, and provide premium customer support in accordance with our operational policies.

2. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar tracking technologies to improve website functionality, analyze traffic, remember user preferences, and support our advertising activities. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline or disable cookies if you prefer. Please note that disabling cookies may affect your user experience and the availability of certain functionalities on our Site.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information. We also do not knowingly share personal information except as described in this Privacy Policy. To execute our premium e-commerce operations, fulfill our contractual obligations, and protect our business, we share your personal information with authorized third-party service providers and partners as detailed below:

• Fulfillment and Manufacturing Partners: We disclose your shipping information (name, address, phone number) and necessary diagnostic media (photos or videos of product components) to our authorized manufacturing partners, international production facilities, and third-party logistics/warehouses. This sharing is strictly required to facilitate freight transportation, coordinate parts delivery, and execute manufacturing warranty evaluations and resolutions.
• E-commerce Infrastructure: We use Shopify to power our online store. Additional information about Shopify's privacy practices is available in Shopify's Privacy Policy.
• Payment Gateways and Fraud Prevention: We share your billing and transaction data with third-party payment processors and security screening networks strictly to process your payments, prevent fraudulent high-ticket transactions, and manage authorized order cancellations or refunds.
• Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIORAL ADVERTISING & MARKETING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This tracking and data optimization activity may include platforms such as Meta and Google Analytics.

Customers can manage or opt out of targeted advertising directly within the respective ad platforms (such as Google Ad Settings or Facebook Ad Preferences).

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information and Customer Support logs for our records to manage active product warranties and facilitate future parts fulfillment, unless a longer retention period is required by law or reasonably necessary to fulfill our legal or contractual obligations.

6. MINORS AND SAFETY AGE LIMITS

The Site and our high-performance recovery systems are not intended for individuals under the age of eighteen (18). In accordance with our Terms of Service, we do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

7. YOUR RIGHTS (U.S. STATE PRIVACY RIGHTS & CCPA)

If you are a resident of California or other U.S. states with comprehensive privacy legislation, you have specific rights regarding your personal information under state law, where applicable (including the California Consumer Privacy Act or CCPA). These rights may include:

• The right to know what personal information we collect, share, or disclose.
• The right to request access to or deletion of your personal information.
• The right to opt-out of the sharing of your personal data for targeted advertising.
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please submit a formal request via email to support@kryostasis.com.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes become effective upon posting to the Site unless otherwise required by applicable law.

9. CORPORATE CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

• Company Name: Kryostasis LLC
• Corporate Address: 30 N Gould St Ste R, Sheridan, WY 82801
• Customer Support Phone: +1 (213) 715-5777
• Customer Support Email: support@kryostasis.com
• Official Website: www.kryostasis.com