Effective Date: July 17, 2026

Kryostasis LLC (“Kryostasis”) warrants to the original residential purchaser that all components, products, and equipment factory-installed by Kryostasis or its authorized manufacturing partners are free from defects in materials and workmanship under normal residential use within the specified warranty period set forth below. This Limited Warranty is non-transferable and applies strictly to products purchased directly from Kryostasis. Warranty service is available only for products physically located within the United States at the time service is requested.

“Normal residential use” means personal household use by occupants of a private residence and excludes continuous operation, commercial activity, public access, rental, or institutional use.

1. WARRANTY COVERAGE SCOPE & PERIOD

The warranty period for all covered components begins on the original date of delivery to the customer and is valid for a period of one (1) year.

A. Kryostasis Tubs & Structural Components

• Shell Structure: Warranted against water loss due to manufacturing defects, blisters, cracks, or delamination of the interior surface of the tub shell.
• Plumbing Integrity: Factory-installed internal pipes, fittings, and plumbing joints are warranted against leaks due to defects in materials or factory workmanship.
• Frame & Hardware: The structural support frame, inlet/outlet grills, brackets, and integrated mechanical mountings are warranted against functional malfunction due to defects in materials or factory workmanship.

B. Kryostasis Chillers & Control Units

• Equipment & Controls: The water pump, compressor, chiller components, heat exchanger, internal heater, thermal sensors, and digital control system boards are warranted against malfunctions due to defects in workmanship or materials.
• Water Filtration System: The factory-installed water filtration system components are warranted against mechanical failure due to manufacturing defects.

2. WARRANTY EXCLUSIONS AND CONDITIONS

Warranty coverage does not apply to failures caused by or resulting from:

• Non-Compliance with Product Manuals: Any failure to strictly adhere to the specific installation, operation, safety, placement, and environmental guidelines (including, but not limited to, explicit indoor-only or outdoor-use designations) provided in the official Product Manual or Technical Documentation accompanying the specific purchased product model.
• Improper Repairs & Human Error: Any secondary damage, product failure, component breakdown, or system malfunction resulting from incorrect repairs, improper installation of parts, unapproved technical alterations, or human error introduced during diagnostic or repair attempts by the owner or any third-party service provider.
• Unauthorized Modifications: Installation of any unauthorized parts, accessories, or consumables that directly cause or contribute to the component failure.
• Improper Operating Environment: Operating or keeping the chiller unit in ambient environments that are too cold (below 7°C / 45°F) or too hot (above 40°C / 104°F) as defined by standard operational baselines.
• Freezing & Frost Damage: Failing to completely empty all water from the chiller unit when the ambient temperature drops lower than 2°C / 36°F, resulting in frozen water cracking the internal pipelines, pumps, or components.
• Corrosive Agents: Adding acidic, alkaline, or any other corrosive chemical agents to the water, resulting in internal pipeline corrosion or equipment failure.
• Ventilation Neglect: Operating the unit without adequate clearance and airflow as specified in the Product Manual, resulting in reduced cooling efficiency or thermal breakdown.
• Power Outage Neglect: Prolonged power outages where the unit was not properly drained or winterized in accordance with the Product Manual.
• Maintenance Failure: Failure to conduct routine maintenance, including cleaning or replacing the water filter at least once a month in accordance with the product manual guidelines.
• Commercial Application: Operating a designated residential Kryostasis product within a commercial or business setting (e.g., public gyms, spas, recovery centers, athletic facilities, or commercial wellness clinics).

3. GEOGRAPHIC LIMITATIONS & SERVICE COSTS

• Within the Continental United States: Kryostasis will cover standard freight and shipping costs for validated warranty-related replacement parts or components. Shipping charges for return of complete units may apply unless prohibited by applicable law.
• Hawaii, Alaska, and US Territories: Kryostasis will provide replacement parts for validated claims; however, the customer assumes 100% responsibility for all shipping costs, freight surcharges, and logistical fees.
• Outside the United States: Any Kryostasis units located outside of the United States are completely excluded from any coverage under this Limited Warranty.

4. PROPERTY DAMAGE & EXCLUSIONS

This Limited Warranty does not cover, and Kryostasis holds no liability for the following:

• Consumable Components: Normal wear items including filters, seals, gaskets, and other consumable components are not covered except where failure results from a defect in materials or workmanship.
• Altered Serial Numbers: Products or components with removed, altered, or illegible serial numbers.
• Condensation Damage: Kryostasis is NOT liable for any property damage, mold, or structural issues caused by natural condensation generated by the unit.
• Non-Waterproof Surfaces: Kryostasis is NOT liable for any property damage caused by installing the system on a non-waterproof surface (including but not limited to indoor wood flooring, carpets, drywall, or non-sealed surfaces).
• Third-Party Labor & Installation Costs: Kryostasis administers warranty remedies through replacement, repair coordination, and authorized service arrangements under this Limited Warranty. We do not provide, nor do we cover or reimburse the costs of, third-party repair labor, hired plumbers, electricians, or local technicians. Kryostasis will not pay for any labor or service costs relating to troubleshooting, dismantling, disconnecting, or disposal of a unit, nor the assembly or installation of replacement components.
• Freight & Common Carrier Damage: Any structural, mechanical, or cosmetic damage caused during transport by a third-party common carrier. All such claims must be filed directly with the shipping carrier at the time of delivery and reported to Kryostasis within 48 hours of delivery.
• Cosmetic Imperfections: Minor cosmetic wear and tear, surface scratches, stains, natural weathering, color fading, chipping, or surface discoloration that does not affect operational safety or performance.
• Acts of God: Failures caused by external causes, including theft, vandalism, riot, war, fire, lightning, earthquake, flood, tornado, or hurricane.

5. THE REPAIR AND REPLACEMENT PROCESS

At Kryostasis’ reasonable discretion, Kryostasis may provide replacement parts directly or coordinate repair, fulfillment, inspection, logistics, or warranty services through authorized partners, warehouses, manufacturers, or service providers for any component proven defective, as reasonably determined by Kryostasis following review of submitted evidence, under normal, compliant use within the active warranty period.

Replacement parts may not be identical to the original components due to continuous technical upgrades, and may include certified refurbished parts at Kryostasis' discretion. In the event that a technical repair or component replacement is deemed entirely unfeasible, Kryostasis reserves the right to reimburse the original purchase price in exchange for the complete return of the product. These remedies constitute the sole and exclusive options available to the purchaser. The replacement unit or part will carry only the remaining balance of the original product's warranty period.

6. HOW TO OBTAIN WARRANTY SERVICE

To obtain service under this Limited Warranty, the owner must reach out within ninety (90) days after discovery of the alleged defect and use all reasonable means to protect the unit from further damage. Kryostasis reserves the right to request additional technical information and to coordinate diagnostics, inspection, repair, fulfillment, or replacement services through authorized third-party providers. Please note that Kryostasis’ obligations under this Limited Warranty are limited to providing, coordinating, repairing, replacing, or otherwise administering the applicable warranty remedy; any damage caused by human error or improper installation during the part replacement process will not be covered.

Please submit your claim via our official live support widget or email with the following mandatory data:

1. Valid Order Number (e.g., KRYO-XXXX) and purchase date.
2. Full Name of the Original Purchaser as registered in our database.
3. The Unique Chiller Serial Number (located on the technical specifications plate on your unit).
4. A Written Description of the Defect, accompanied by photographs and/or video reasonably requested by Kryostasis to evaluate the claim.

7. LEGAL DISCLAIMERS & LIABILITY LIMITS

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY. NO AGENT, DEALER, DISTRIBUTOR, OR THIRD-PARTY SERVICE COMPANY IS AUTHORIZED TO CHANGE, MODIFY, OR EXTEND THE TERMS OF THIS LIMITED WARRANTY IN ANY MANNER WHATSOEVER.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KRYOSTASIS LLC AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, PROPERTY DAMAGE, WATER DAMAGE, OR COST ARISING OUT OF ANY DEFECT COVERED BY THIS LIMITED WARRANTY. TOTAL LIABILITY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ORIGINAL AMOUNT PAID FOR THE DEFECTIVE PRODUCT.

SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Corporate Contact Information:

• Company Name: Kryostasis LLC
• Corporate Address: 30 N Gould St Ste R, Sheridan, WY 82801
• Customer Support Phone: +1 (213) 715-5777
• Customer Support Email: support@kryostasis.com
• Official Website: www.kryostasis.com